Last updated: January 2025
Privacy Policy
Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our neighborhood management service. We are committed to protecting your personal data and your right to privacy.
Information We Collect
We collect information that you provide directly to us when using our service:
- Account information: name, email address, and password
- Residence information: unit number, move-in date, neighborhood association
- Incident reports: descriptions, categories, and related communications
- Poll responses: your answers to neighborhood surveys
- Usage data: how you interact with our service
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of contract: to provide you with our neighborhood management services
- Consent: for optional features like notifications and marketing communications
- Legitimate interests: to improve our service and ensure security
Data Retention
We retain your data for the following periods:
| Data Type | Retention Period |
|---|---|
| Account data | Until account deletion |
| Residency records | Until account deletion |
| Incident reports | Indefinitely (for legal/insurance purposes) |
| Poll responses | Indefinitely |
| Meeting records | Indefinitely |
| Announcements | Indefinitely |
| Audit logs | Indefinitely (anonymized upon account deletion) |
| Invitations | 30 days after acceptance, 7 days if unaccepted |
When you delete your account, your personal data is removed and audit logs are anonymized (your name is removed but the record is preserved for compliance purposes).
Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to access: You can request a copy of your personal data
- Right to rectification: You can update your name via your profile page
- Right to erasure: You can delete your account and all associated data via your profile page
- Right to data portability: You can request your data in a portable format
- Right to object: You can object to certain processing of your data
To exercise your right to access or data portability, contact your organization administrator. We will respond to your request within 30 days. You can exercise your right to erasure directly from your profile page by deleting your account.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption of sensitive data, secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure.
Cookies
We use essential cookies to maintain your session and preferences. These cookies are necessary for the service to function and cannot be disabled. We do not use tracking or advertising cookies.
Data Controller
The data controller responsible for the personal data processed through this service is:
- Name
- Alfonso Uceda Pompa
- NIF
- 53471940E
- Address
- Paseo licenciado vidriera, 3, portal 7, 3B, 28906 Madrid, España
- [email protected]
You may lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact your organization administrator or reach out through the application.